SKYTECHNOLOGY
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By sector

Samples of the work we build

Professional services Operations portal & approval flows
Illustrative sample — not a published client case

One intake gateway replacing four channels

The problem

Requests arrive by email, WhatsApp, phone and paper, and approval waits on one person.

Scope

  • A unified intake gateway with one form.
  • Multi-level approvals with deadlines and escalation.
  • Role permissions and a full audit trail.

Deliverables

  • Approved current- and target-state maps before build.
  • A live workflow for the critical process.
  • An operating guide and knowledge transfer.

ImpactRequest cycle time became measurable for the first time, and follow-up moved from memory to automated alerts.

E-commerce Store connected to inventory and shipping
Illustrative sample — not a published client case

A store that stops selling what it does not have

The problem

System stock does not match the shelf, and orders are re-keyed into shipping and accounting.

Scope

  • Two-way stock sync with reservation at checkout start.
  • Payments, shipping and compliant invoicing connected.
  • Step-by-step abandoned cart measurement.

Deliverables

  • A store running on the real catalogue and variants.
  • Integrations tested with real orders before launch.
  • One view for sales, stock and returns.

ImpactOverselling stopped, and fulfilment now starts at payment with no manual entry.

Institutions Integration layer between ERP and CRM
Illustrative sample — not a published client case

One version of the customer instead of one per system

The problem

Each system holds a different version of the same customer, and integrations fail silently.

Scope

  • Source of truth defined per entity: customer, order, invoice.
  • Documented APIs with auth, rate limiting and logging.
  • A dead-letter queue and threshold alerting.

Deliverables

  • An integration map with every data path and owner.
  • Technical docs per interface including error states.
  • A health view showing last successful sync.

ImpactFailures are caught by the health view rather than by a complaint, and duplicate records ended.

Digital products Metric dictionary and decision dashboards
Illustrative sample — not a published client case

One number per metric instead of one per department

The problem

Each department reports a different number for the same metric, with no written definition.

Scope

  • A metric dictionary: definition, source, calculation, owner.
  • Consolidated sources with gaps and duplication handled.
  • Role-based dashboards with traceability to source.

Deliverables

  • An operational and an executive dashboard.
  • A metric dictionary approved by data owners.
  • A documented refresh schedule showing data age.

ImpactMeetings moved from debating numbers to deciding on them, with every number’s age known.