What is breaking today
- Each system holds a different version of the same customer, and none is authoritative.
- Integrations break silently, and you learn about it days later from the customer.
- Connecting any new system turns into a long, expensive project.
What we build
- Define the source of truth for every entity: customer, order, product, invoice.
- APIs and webhooks with authentication, rate limiting and complete logging.
- Failure handling: staged retries, a dead-letter queue, and alerts past a threshold.
- Duplicate prevention through idempotency keys and intelligent record matching.
- A separate staging environment where changes are proven before production.
What you receive
- An integration map showing every data path, its direction and its owner.
- Technical documentation per interface: inputs, outputs and error states.
- An integration health view showing last successful sync and any failure.
- A clear service level agreement for sync timing and incident handling.
Questions we hear often
Our systems are old with no APIs — is there a way?
Usually yes. In order of preference: an official interface if one exists, then an intermediate database or scheduled export, then a middleware layer we build. We assess which fits, weighing risk and maintenance.
How do you ensure data is not duplicated or lost?
Idempotency keys prevent the same operation running twice, a dead-letter queue holds failures, and complete logging lets you trace any record from source to destination.
Who owns the access credentials?
You do. Accounts are created in your organisation’s name with least sufficient privilege, and we use temporary access that is revoked when the work ends.